Privacy Policy

Last updated: June 21, 2025

At ProTwin, we build AI-powered Expert Digital Twins while respecting your privacy. This policy explains what we collect, why, and how we protect your information in our AI platform ecosystem.

1. Who We Are

We are ProTwin by blue media labs, providing Expert Digital Twin services, AI-powered knowledge processing, white-label platform access for implementation consultants, and business tools for experts and AI entrepreneurs.

Website: https://www.protwinai.com

2. What We Collect

We collect information in several ways:

a) Information You Give Us

When you interact with us (contact forms, sign-ups, consultations), you provide information like:

  • Name and contact information
  • Email address
  • Company information
  • Expert knowledge and training materials
  • Payment information (if you purchase services)
  • AI prompts and customization preferences
  • Content uploaded for AI training

b) Information We Collect Automatically

When you use our website or AI platform, we collect basic technical data:

  • IP address
  • Browser type and device information
  • Pages visited and interaction patterns
  • Chat widget usage statistics
  • AI response performance metrics
  • Time spent on platform features

3. Why We Collect It

  • To create and operate Expert Digital Twin services
  • To provide white-label platform access and management tools
  • To process and improve AI knowledge bases
  • To deliver chat widget functionality and analytics
  • To keep our platform, services, and AI systems secure
  • To understand platform usage and improve our services
  • To comply with legal obligations

We do not sell your data. Ever.

4. Expert Knowledge and AI Training

When we create Expert Digital Twins:

  • We only access expert knowledge you explicitly provide for AI training
  • Expert knowledge remains owned by the original expert
  • We use this knowledge solely to create the requested AI digital twin
  • We do not share or reuse expert knowledge across different clients
  • AI models are created for specific, agreed-upon use cases

5. White-Label Platform and Multi-Client Data

For implementation consultants using our white-label platform:

  • Each client's data is isolated and protected
  • Consultants only access data from their own clients
  • We provide aggregated, anonymized analytics to platform partners
  • Individual client data is never shared between different consultants

6. Chat Widget and End-User Data

When end-users interact with deployed Expert Digital Twins:

  • Chat conversations are processed to provide AI responses
  • We collect minimal data necessary for AI functionality
  • End-user data belongs to the expert/consultant who deployed the widget
  • We act as a data processor for the expert/consultant (data controller)

7. Cookies & Tracking

We use cookies to:

  • Maintain platform sessions and user preferences
  • Understand visitor behavior (analytics)
  • Improve AI performance and user experience
  • Measure platform effectiveness

You can control cookies through your browser settings.

8. Who We Share Your Data With

We only share your data with:

  • AI service providers (OpenAI, etc.) for Expert Digital Twin functionality
  • Cloud hosting and infrastructure providers
  • Analytics and monitoring services
  • Legal authorities, if required by law
  • Partners working on your project under strict confidentiality agreements

All data sharing is governed by data processing agreements and privacy protections.

9. How Long We Keep Your Data

  • Business inquiries: up to 2 years after the last contact
  • Expert knowledge and AI models: as long as the Expert Digital Twin service is active
  • Platform usage data: as configured in your account settings
  • Chat conversations: as specified in individual service agreements
  • Analytics data: typically 14–26 months

You can request deletion anytime unless we're legally required to keep it.

10. Your Rights

You have the right to:

  • Access your data and AI models
  • Correct your data
  • Delete your data and associated AI models
  • Limit how we use your data
  • Object to data processing
  • Request your data in a portable format
  • Control how your expert knowledge is used in AI training

Contact us at privacy@www.protwinai.com to exercise these rights.

11. AI and International Data Transfers

Our AI services may involve data transfers to international AI providers. We ensure:

  • Adequate protection through standard contractual clauses
  • Compliance with applicable data protection laws
  • Transparency about where your data is processed

12. Changes to This Policy

If we change how we handle privacy, we'll update this page. Major changes will be clearly communicated to all platform users and clients.

13. Contact

Questions about this policy or your data?

Email: privacy@www.protwinai.com

Address:
blue media labs GmbH
Am Isenbrink 2a
30926 Seelze
Germany

Cookie Notice

We use cookies to understand how you use our AI platform and to improve your experience. You can control cookies in your browser settings. By using our platform, you agree to our use of cookies as described in this policy.